Recology poor service level

I am irritated by the service level of the Recology trash pickup process.  Their truck drivers are doing a very poor job of placing the containers back onto the curb locations after emptying.  I frequently find my trash containers on their side, in the middle of the street, causing a traffic and safety concern as well as an eyesore. Their truck operators need some more training and supervising.  They also have not picked up discarded Christmas tees this week all over Belmont.  I am rather irritated with their service level.  It is questionable and our rates have tripled since we switched to Recology.  I know the city is responsible for most of the costs from changing from Allied Waste to Recology, but I am not seeing any benefits.  My trash pickup with Allied Waste was 1/2 the costs of Recology and they used to come up the driveway and empty the cans.  What are we getting for these dramatic cost increases and who is managing Recology's poor service level???